After you’ve been treated at Frontline ER, we will submit your medical claim to your insurance company. Once the claim has been reviewed, you will receive an explanation of benefits (EOB) from your insurer. That is how the process for payment begins.
Please understand that an EOB is not a bill.
The EOB provides details about your medical insurance claim that has been processed and explains what portion was paid to Frontline ER (by the insurer) and what portion of the payment, if any, is the patient’s (your) responsibility. You will also receive two bills regarding your Frontline ER visit:
- Facility bill. This includes the use of the ER, medications administered, labs, imaging and supplies.
- Physicians bill. This outlines the the physician’s charges for treatment.
Once you receive your Frontline ER invoices and you think you have been charged in error or do not understand the charges, please contact us. We will be happy to speak with you and ensure that all the proper adjustments have been made.
Please contact us should you have any questions or concerns. Thank you for being our valued patient and client.