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Operation Turkey Day 2020
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For Thanksgiving 2020, our Frontline ER Richmond team volunteered to be a part of Operation Turkey in the Houston area.

Sponsored by the Office of Veteran’s Affairs, the Frontline team was part of a joint effort with several agencies and supporting organizations.  The event fed the homeless and served meals to those who, otherwise, wouldn’t have food for the holiday.  All told, 500 turkeys were smoked resulting in 8,000 meals for families and the homeless from Katy to conroe, Texas.

Frontline ER is pleased and proud to be active in supporting the communities we serve.  Thanks to all who participated.

Telling the Difference Between Seasonal Allergies and COVID-19
Telling the Difference Between Seasonal Allergies and COVID-19 1024 683 neal

With allergy season coinciding with the global pandemic, it bears repeating that we should all consider the similarities and differences between the symptoms for the two afflictions. Before you run off to be tested, consider which symptoms go with with which illness.  Let’s list the symptoms of each and those they have in common (data courtesy of the Centers for Disease Control):

  • Symptoms more common of COVID-19
    • New loss of taste or smell
    • Diarrhea
    • Fever and chills
    • Nausea or vomiting
    • Muscle and body aches
  • Symptoms more common of seasonal allergies
    • Itchy or watery eyes
    • Sneezing
  • Symptoms common of both:
    • Congestion or runny nose
    • Cough
    • Sore throat
    • Shortness of breath
    • Fatigue
    • Headache

If you are showing signs of a fever, shortness of breath, coughing or headache, you should be seen by a physician to see if you require testing.  Older adults or people who have severe underlying chronic conditions like heart or lung disease, diabetes seem to be at a higher risk.  Please do not hesitate to see a doctor.

Should you have any further questions, please consult this additional information on our website or give us a call.

 

Your EOB and Your Frontline ER Invoice
Your EOB and Your Frontline ER Invoice 1022 1024 neal

After you’ve been treated at Frontline ER, we will submit your medical claim to your insurance company. Once the claim has been reviewed, you will receive an explanation of benefits (EOB) from your insurer. That is how the process for payment begins.

Please understand that an EOB is not a bill.

The EOB provides details about your medical insurance claim that has been processed and explains what portion was paid to Frontline ER (by the insurer) and what portion of the payment, if any, is the patient’s (your) responsibility.  You will also receive two bills regarding your Frontline ER visit:

  1. Facility bill.  This includes the use of the ER, medications administered, labs, imaging and supplies.
  2. Physicians bill.  This outlines the the physician’s charges for treatment.

Once you receive your Frontline ER invoices and you think you have been charged in error or do not understand the charges, please contact us.  We will be happy to speak with you and ensure that all the proper adjustments have been made.

Please contact us should you have any questions or concerns.  Thank you for being our valued patient and client.

Understanding Your Health Insurance
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There is a lot to learn about health insurance, and these definitions may help you understand your health plan.   Please understand that your benefits are established by your insurance company, not the medical facility.

Copayment is a fixed amount set by your health insurance paid to your providers.  The copay is due at the time of service. Examples of copays:

  • An emergency room copay might be $150.
  • A physician office visit, $25.
  • Prescription medication, $10.

Deductible is a fixed amount that you pay out of pocket each year before your health insurance begins to pay for medical services. If you have not met your annual deductible (expenses accured between January  to December of the year), you are responsible for medical charges until it is reached. Sometimes the insurance company applies something towards the patient’s deductible and sometimes it does not.

Coinsurance is the amount that you pay for covered medical services after you’ve satisfied your deductible. Coinsurance is typically expressed as a percentage of the charge for a service rendered by a healthcare provider. For example, if your insurance company covers 80% of the allowable charge for a specific service, you may be required to cover the remaining 20% as coinsurance. The coinsurance will apply first then the Out of Pocket amount will apply after.

Maximum Out-Of-Pocket Costs.  These are the annual limit for which patients are responsible under a health insurance plan. This limit does not apply to premiums, charges from out-of-network health care providers or services that are not covered by the plan. These charges happen when the deductible limit is met first and then the out-of-pocket limit is met. Once the annual limit is fully met by the patient’s plan, then the insurance will cover 100 percent of the allowed amount on the claim. This means no more copayments, deductible or coinsurance amounts to pay once the out-of-pocket annual limit is met.

Covered Services are what your plan will pay for completely or in part. Your health plan does not have to cover every service. The plan may only pay for a certain number of some services. Call the insurance company to see what services are covered. If a service you need is not covered, you should talk to your service coordinator before getting the service.

Prior Authorization means the emergency room does not need prior authorization.  Some plans require prior authorization (or prior approval) before certain services are provided. The doctor provides information to the plan to request the authorization. If the plan does not authorize the service, the insurance company will not pay for the service.

In Network.  Texas Senate Bill 425 ensures that a licensed emergency room does not need to be “in-network.”  That is, part of your insurance company network.

Appealing: You cannot appeal if the service was not covered by the plan or if you received more than the amount of services allowed.   If the insurance company still denies payment, you may be able to have an independent review organization (IRO) look at the denial. An IRO is an independent third party certified by the Texas Department of Insurance (TDI) (www.tdi.texas.gov/pubs/consumer/cb005.html).

Should you have any further questions or need clarification on your Frontline ER invoice, please contact us.

Frontline ER Richmond Clarifies Its COVID-19 Testing Payment Policies
Frontline ER Richmond Clarifies Its COVID-19 Testing Payment Policies 1024 684 neal

Frontline ER Richmond is pleased to able to offer COVID-19 Antigen testing with results provided during your visit.  However, as of October, 24, 2020, payment policies have changed with regard to insurance and out-of-pocket payments.

Insurance. Insurance companies have announced varying deadlines regarding the “cost share” of payments for COVID-19 testing.  Frontline ER has established the following requirements for patients using their insurance:

  • A copay will apply to your ER visit for COVID-19 testing.
  • Patients must wait at least five days before testing after initial exposure.
  • A patient must exhibit symptoms within the last ten days.

Out of Pocket or Self Pay. For patients paying for the test themselves, Frontline ER offers quick registration and drive-thru testing paying by cash, credit or debit.  However, we do not provide insurance paperwork to file on your insurance.  We are also unable to provide billing codes or receipts for insurance.

Travel.  Testing for travel is self pay only (the fee).  We only offer the Antigen COVID-19 test with results during your visit.   We do not offer the molecular PCR test at this time.  It is the responsibility of the traveler to determine which test is required for their specific travel needs.

Frontline ER is a state-of-the-art freestanding emergency center providing diagnostics and treatment for patients 24/7.  Equipped to provide pediatric and trauma emergency care as well as treatment of workplace and household injuries, Frontline ER has locations in Dallas and Richmond, Texas.

RAPID 15 Minute Covid-19 Test*
RAPID 15 Minute Covid-19 Test* 150 150 admin


No Appointment, Walk Ins Welcome

*Covid Tests are  processed in 15 minutes; Wait times will vary depending on patient volume.


Antigen Rapid COVID-19 Testing

Walk Ins Only – No appointment necessary 

Open 24/7 for Insurance and Self Pay


DALLAS

Walk ins Welcome – No Appointment Accepted 

Results provided during your visit.

Open 24/7 for Covid Testing and Emergencies

RAPID 15 Minute Covid-19 Test*

No Appointment, Walk Ins Welcome

Covid Tests are  processed in 15 minutes; Wait times will vary depending on patient volume.


Richmond

7331 Gaston Ave, Suite 180
Richmond, TX 75214

214-954-7305


COVID-19 – Frontline FAQ
COVID-19 – Frontline FAQ 150 150 admin

COVID-19 Frontline FAQ

Are you testing for COVID-19?

Yes, we offer the ANTIGEN RAPID TEST.  The processing time for this test takes 15 minutes and you will have your results during your visit.

Is it safe to visit Frontline ER with non-COVID-19 symptoms?

Yes, we are screening all patients at the door and have specific instructions for symptomatic patients.  Everyone is REQUIRED to wear a mask. Additionally, our rooms are equipped with a state-of-the-art HEPA filtration system providing constant, sterile air. 

How does the testing work?

Once you arrive at Frontline ER, please go to the Front Entrance.  A greeter will meet you.

  • Insurance – you will be given a screening sheet to complete and then your insurance paperwork.

Each patient is logged with time and are served on a first come first serve basis.  Wait times vary throughout the day because 80% of our patients choose to use insurance.  The wait times at night are much less. We are open 24/7/365 for Covid Testing.

Does insurance cover COVID-19 Testing?

Yes, most major insurances are covering the cost of COVID-19 testing, and many do not require a Co-pay or Deductible.  All insured patients are required to be screened by a physician.

What if I do not have insurance?

We offer an affordable self-pay price for those without insurance.  This is a drive-thru process and you do not see a physician.  Because it is not a patient visit, you cannot file self-pay on your personal insurance as you do not see a doctor.  If you are very sick, you may consider seeing a physician.

Do you accept Government Insurances?

We are allowed to accept Medicare as part of the Public Health Emergency.  At this time, we do not accept Medicaid or TriCare.

What is the accuracy of the COVID-19 test?

  • Rapid Antigen Test

This newer COVID-19 test detects proteins that are part of the virus. Once a nasal or oral swab is taken, results can be within 15 minutes. A positive antigen test result is considered very accurate. Still, there is an increased chance of false-negative results — meaning it’s possible to be infected with the virus but have negative antigen test results.

If I am tested, Then What?

If you are tested because you may have an active case of the Coronavirus, you should return home and quarantine you and your household for 14 days.

When should I be tested?

If you are showing signs of a fever, shortness of breath, coughing or headache, you should be seen by a physician to see if you require testing.  Older adults or people who have severe underlying chronic conditions like heart or lung disease, diabetes seem to be at a higher risk.  Please do not hesitate to see a doctor.

TRUE OR FALSE – COVID-19
TRUE OR FALSE – COVID-19 150 150 admin

TRUE OR FALSE – COVID-19

  • Someone could feel perfectly healthy and still have COVID-19? TRUE OR FALSE?

The answer is true.

Some people develop fever, cough and/or difficulty breathing, while others may show no symptoms at all.  Some symptoms may be minimal like the loss of taste and smell.  t is important to note that you can still be contagious, even without symptoms. 

  • You can protect yourself from COVID-19 by injecting, swallowing, bathing in or rubbing onto your body bleach, disinfectants, or rubbing alcohol.  TRUE OR FALSE?

The answer is false.

Never attempt to self-treat or prevent COVID-19 by rubbing or bathing with bleach, disinfectants, or rubbing alcohol anywhere on your body. Effective hand sanitizers do have alcohol, but they are formulated to be safe for use on hands. Disinfectants, bleach and soap and water may be used to clean surfaces, a critical prevention step in stopping the spread of coronavirus and COVID-19 — the disease caused by the coronavirus that’s led to the global pandemic.

  • A vaccine to prevent COVID-19 is available. TRUE or FALSE?

The answer is false.

There is no vaccine for the new coronavirus right now. Scientists have already begun working on one, but developing a vaccine that is safe and effective in human beings will take many months.

Vaccines prevent the development of disease, but do not treat the disease.

  • The virus that causes COVID-19 spreads primarily through the respiratory droplets TRUE OR FALSE?

The answer is true.

Respiratory droplets produced when someone coughs or sneezes can reach the mouths or noses of people nearby. These droplets may linger in the air or can also land on surfaces. The virus can then be transferred if someone comes in contact with the surface and then touches their eyes, nose, or mouth.

  • Most people who get COVID-19 need to go to the hospital.  TRUE OR FALSE?

The answer is false.

Most cases of COVID-19 are relatively mild, and people can rest and recover at home while staying away from others to prevent the spread.  In more severe cases, people may need to be hospitalized. 

  • You can carry the virus for 14 days before showing signs or symptoms.  TRUE OR FALSE?

The answer is true.

The incubation period is 1-14 days, so it’s possible someone who was exposed two weeks ago would just now be showing symptoms. Other people have it and never show signs. This is partly why social distancing is so important. We don’t know for sure who has been exposed, and the more interactions we have with others, the more opportunities exist for further exposure and spread.

  • COVID-19 does not affect kids. TRUE OR FALSE?

The answer is false.

It is true that older adults tend to have more severe symptoms and seem to be at risk for more significant complications, but children CAN get it. This virus can lead to Multisystem Inflammatory Syndrom in children. (MIS-C)

  • Ibuprofen can make COVID-19 worse. TRUE OR FALSE?

The answer is false.

There have been some news reports suggesting that ibuprofen (Advil, Motrin) can worsen the symptoms of COVID-19. There is no scientific data to support this. People with certain pre-existing conditions may have adverse reactions to ibuprofen, so the best course of action is to consult with your doctor for personalized recommendations.

9. I should wear a mask to protect from getting COVID-19. TRUE OR FALSE?

The answer is true.

Cloth masks alone don’t necessarily help to protect you from getting the virus, but they can be beneficial when worn by people who are sick (even without showing symptoms) to help prevent the spread of germs.  N95, Surgical Masks used in hospitals and clinics do provide more protection. Since you may not know you are carrying the virus, the CDC now recommends wearing cloth face coverings over the nose and mouth in public, particularly when social distancing can be difficult (such when going to the grocery store). 

Washing your hands often with antibacterial soap and water is imperative to protect yourself from this disease.

10. The virus that causes COVID-19 can live on surfaces up to several days. TRUE OR FALSE?

The answer is true, we think

Like many aspects of this novel coronavirus, we are not certain exactly how long it survives on surfaces. It can also vary from one type of surface to another, based on the temperature of the environment, etc. Studies suggest that it is similar to other coronaviruses, which can persist on surfaces for a few hours up to several days. Regular cleaning is very important to help prevent the spread.

 

 

COVID-19 15 MIN Test
COVID-19 15 MIN Test 150 150 admin

RAPID 15 Minute Covid-19 Test*



No Appointment, Walk Ins Welcome

*Covid Tests are  processed in 15 minutes; Wait times will vary depending on patient volume.


Antigen Rapid COVID-19 Testing

Walk Ins Only – No appointment necessary 

Open 24/7 for Insurance and Self Pay


DALLAS

Walk ins Welcome – No Appointment Accepted 

Results provided during your visit.

Open 24/7 for Covid Testing and Emergencies

RAPID 15 Minute Covid-19 Test*

No Appointment, Walk Ins Welcome

Covid Tests are  processed in 15 minutes; Wait times will vary depending on patient volume.


Richmond

7331 Gaston Ave, Suite 180Richmond, TX 75214

214-954-7305

Immediate emergency care
Prescription Pains: How to Handle Your Meds
Prescription Pains: How to Handle Your Meds 1024 679 admin

Prescription Pains: How to Handle Your Meds

If we are in pain, it may interfere with our daily activities, be it at home with daily chores or at work, and may limit our quality of work.  This is where prescription medications come in as they can be used to help relieve pain, which may provide much needed relief for folks suffering from chronic pain. Prescription medications may also be used to control long-term conditions such as asthma among others, all of which are covered in detail over at frontlineer.com, which just goes to show how important they are. Those who have undergone any sort of surgery, whether minor surgery such as wisdom tooth removal, or major surgery such as organ transplant surgery, then you know just how crucial prescription medications are in not only helping reduce pain, but also helping in preventing infections. As useful as prescription meds are, with their use comes issues you have to navigate such as the threat of drug abuse as well as dealing with any side effects that comes with their use. Abuse and addiction of prescription medications has become a real issue, especially among teens and young adults, and can even be fatal. This is why it is important to handle your meds well as it could be the difference between effective treatment and unfortunate consequences. This article will therefore look to help with that as it will look to offer tips on how you can handle your prescription medications.

One of the things that leads to abuse of prescription meds is not following the right dosage as far as they are concerned. This is why you should always ensure that you follow the directions that come with your prescription meds, both in terms of dosage and the frequency of use. Never change the dosage of any prescription meds on your own, which means that if you have been prescribed a pain medication and you feel that it isn’t working as effectively as you want it to, you shouldn’t begin taking more but you should go to the doctor for any adjustments. The going to the doctor part is yet another thing you should look to do if you are to better handle your prescription meds, as per the subject matter experts over at frontlineer.com. Always ensure if you are taking prescription meds that you are in constant contact with your doctor to ensure that your meds are working as they should and that you are taking the right dosage. Regular contact with your doctor when you are on prescription meds is important if you are to prevent any unwanted consequences.

When on prescription medications, knowing all there is to know about the medication you are taking is also very important. Here, you should ensure that you are clued in on exactly what your medication does, as well as any side effects so that you know exactly what to expect from them. you should always know exactly what to expect as far as prescription meds are concerned. You should also ensure that you know if there are other drugs and other over-the-counter drugs that you should stay away from. Drug interactions can be serious and can even cause death, which is why it is important to always be in the know. It is also important to know if your meds shouldn’t be taken with alcohol, although as per the gurus over at frontlineer.com, it is always the case to stay away from alcohol if you are on drugs. Mixing alcohol with prescription meds is never a good idea and one is something that has been responsible to many a visit to the emergency room which means it is major must-not-do as far as prescription meds go.

Yet another thing that you should never do as far as prescription meds are concerned is using another person’s prescription. You should never do this, even if you have an identical condition to that person as not everyone is the same. You may not be prescribed the same medication, and even if you do, the dosage may not be the same. This is why you should never use another person’s prescription. Sometimes you may need to order your prescriptions online, but when doing so, only order from a trustworthy pharmacy. This is so as to ensure that you don’t order counterfeit drugs which could be dangerous, as is explained over at the excellent frontlineer.com. Prescription medications may also be a danger to not only you but to other folks living with you, especially if you have kids in the house. As far as this goes, you should ensure that you secure your drugs and ensure that they are not in place where children can access them. Also make sure you monitor them so that you can be able to know if someone else is getting into your meds. Keep track of the number of pills you have each time you take one.

The above are some of the measures you can take to ensure that you are safely handling your meds, with there being more on this and other related topics to be found over at the excellent frontlineer.com